Everything you need to know

FAQ

Location map and distances: Where is...?
Plan your journey and various distances directly via our arrival page.

Information on hikes, guided tours and attractions:
You can find all information on this on the page of our tourism association.

Can ski passes be purchased at the reception?
Ski passes can be purchased directly at the reception. The current ski pass prices apply!

Are there any discounts or cooperations with sports shops and ski schools?
There’s a ski hire and ski school right next to the hotel. There is a discount at Skiservice Walch / Oberlech ski hire and Oberlech ski school.

What will the weather be like in the next few days?
Sunny or snowfall? Click here for the current weather for Flachau.

Questions regarding the hotel

How long is the reception open?
8:00am - 8:00pm.

Informations on Check In & Check Out:
Check In: 4pm - 8pm
Check Out: 8am - 10am
Early arrival: Subject to availability on the day of arrival. Consultation with the reception is required!
Late arrival: Arrival after 8pm is no problem, please inform us in advance!
Late Check Out: Depending on availability on the day of departure. Consultation with the reception is required!

Informations on breakfast:
Breakfast buffet: 7:30am - 10am
External guests are welcome on request and depending on availability.

Do I have to declare food intolerances or special diets?
We kindly ask you to inform us directly at the time of booking about special diets or food intolerances.

Are there parking facilities at the hotel?
There are no parking spaces at the hotel, as the centre of Oberlech is car-free. Garage parking spaces are available for a fee in the heated ‘Anger’ underground car park. Book the car park together with your room for € 26 per day. From there you can reach Hotel Burgwald with the Oberlech cable car!

Is there an e-charging station
The Green Garage Rüfiplatz underground car park has around 25 parking spaces with a charging station for electric vehicles. Use of the car park is subject to a fee.

Is there a spa?
Opening hours: 15:00 - 20:30

Our wellness area includes:

  • Sauna
  • Kneipp fountain
  • Alpha wave room
  • Tepidarium
  • Steam bath
  • Rock grotto

Towels and bathrobes are provided for you in your room

Is there a gym?
We do not have a fitness area on site.

Is a ski room available?
Our heated ski room is available to you free of charge.

Is there a washing machine and tumble dryer?
No, we don't have that.

Is the terrace also open to day guests?
Yes, of course day guests can also relax on our sun terrace.

Questions regarding the room/ suite

What is available in my room/suite?

  • Wi-Fi, bathrobes, towels, bed linen (allergy bed linen on request), hairdryer, care products from Rituals
  • Smoking is prohibited in all rooms

Is there a daily cleaning service?
Yes, your room will be cleaned by us every day

Is there air conditioning in the rooms/suites?
Our rooms / suites do NOT include air conditioning.

Are there cots and highchairs?
Yes, on request and for a fee! Cot € 35.00 for the entire stay; high chair € 15.00 for the entire stay.

Questions regarding your booking

What are the cancellation conditions?

  • Special Flexible Rate
    100% deposit, 1 day before arrival
    until 4 pm before the day of arrival: free cancellation or change
    from 4 pm before the day of arrival: 100% cancellation and change fees
  • Flexible rate
    30% deposit on booking and final payment up to 14 days before arrival
    up to 14 days before arrival: free cancellation or change
    from 13 days before arrival: 100% cancellation and change fees
  • Non-refundable rate
    100% deposit on booking
    100% cancellation and amendment fees

Can a booking be made without a credit card?
If you do not have a credit card, you are welcome to make the booking by telephone and pay by bank transfer.

How do I change or cancel an existing booking?
For change and cancellation requests, please contact us in writing. All bookings made through a tour operator or third-party provider must also be cancelled or amended through them.

Is it possible to pay on site?
We kindly ask you to settle the payment in due time according to the cancellation conditions. Payment on site is not possible.

Do you have any other questions that have not been answered here?
Then please contact us by e-mail at welcome@hotelburgwald.com.